Frequently Asked Questions —
ModernNest

Browse our collection and click "Add to Cart" on any product page. Proceed to checkout and enter your billing, shipping, and payment details. Review everything on the confirmation page before clicking "Place Order." Most orders are processed within 2–4 business days. For urgent enquiries contact [email protected].

Many of our brands are available in finishes and configurations beyond what's listed online. Contact us at [email protected] with the product name, SKU, and your preferred specification and we'll confirm availability and pricing directly.

Yes. A confirmation email is sent automatically as soon as your order is placed, including your order number and full item summary. If you don't receive it within a few minutes, please check your spam folder or contact us and we'll resend it.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All transactions are processed securely. We do not store payment details on our servers.

Most in-stock items ship within 2–4 business days via UPS Ground or USPS. Some products ship directly from the manufacturer to reduce transit time. Handcrafted items — such as Akari by Noguchi, made in Gifu, Japan — carry a standard lead time of 2–3 weeks. Custom and special-order items are pre-paid at time of order, with lead times confirmed at checkout.

Yes — we offer free shipping on most orders within the contiguous United States. Any applicable charges will be displayed clearly at checkout before payment is taken.

We ship to Canada, Puerto Rico and Mexico. We can also arrange international deliveries. Please contact us at [email protected] to receive an international shipping quotation.

If you're not satisfied with your purchase, contact us at [email protected] within 5 days of receipt of the goods. Items must be unused, in original condition and in original packaging. Custom orders, special finishes, made-to-order pieces, and sale items are non-returnable. Our team will guide you through the returns process. See our full Shipping & Returns policy.

Yes. All products sold by Modernnest are sourced directly from authorised manufacturers and include full manufacturer warranty. Warranty terms vary by brand — contact us for details specific to your product.

Yes. Modernnest works with interior designers, architects, and trade professionals. Contact [email protected] to enquire about our trade programme and eligibility.

Yes. We supply lighting and furnishings to commercial, hospitality, and contract projects across the US. For large-volume or specification enquiries, contact [email protected] with your project brief and we'll be happy to assist.